Frequently Asked Questions

Discover the answers to your frequently asked questions about our products and services.

Product FAQ

Yes! BUGSCREEN is formulated with natural ingredients and designed to be gentle on all skin types, including sensitive skin.

Our innovative formula combines sun protection and bug deterrence in a single, lightweight formula. Made with 10% zinc oxide as the only active ingredient, it’s natural, effective, and free of harmful chemicals.

Yes, all our products are 100% vegan and cruelty-free. We never test on animals or use animal-derived ingredients.

Yes, BUGSCREEN is thoughtfully designed with a non-comedogenic formula to minimize the risk of clogging pores. While it is suitable for most skin types, we recommend patch testing on a small area if you have particularly sensitive or reactive skin.

Yes, our formula is free of added fragrances, making it suitable for sensitive skin and ensuring it doesn’t interfere with its bug-deterrent properties.

Yes, all On Vacation products are gluten-free and safe for those with gluten sensitivities.

Reapply every 2 hours, especially after swimming, sweating, or towel drying, to ensure maximum protection.

BUGSCREEN is expertly formulated with natural insect-repelling ingredients like Lemon Eucalyptus Oil (PMD) and Cedrus Atlantica Wood Oil. These components are carefully balanced to effectively keep bugs at bay, providing safe and reliable protection without harsh chemicals. 

Yes! BUGSCREEN is formulated to be safe for marine life and free from ingredients like oxybenzone and octinoxate, which can harm coral reefs.

BUGSCREEN has a shelf life of approximately 12-18 months. Be sure to store it in a cool, dry place to maintain its effectiveness.

Yes, BUGSCREEN is water- and sweat-resistant for up to 60 minutes, making it perfect for outdoor activities.

Orders FAQ

You can reach us via email at info@onvacationshop.com or through the contact form on our website.

After placing your order, you’ll receive a confirmation email with tracking details. Use the tracking link to monitor your order’s progress.

If you need to make changes, please contact us within 24 hours of placing your order. We’ll do our best to accommodate your request.

We accept all major credit cards, PayPal, and other secure payment options at checkout.

If your product arrives damaged, please contact us immediately with photos of the item and packaging. We’ll arrange for a replacement or refund.

Please reach out to our support team with your order details. We’ll resolve the issue as quickly as possible.

We accept returns within 30 days of purchase for unopened and unused products. Contact us to initiate the process.

ABOUT US

  • Vegan

    Our entire collection is vegan and cruelty free.

  • Fast & Free Shipping

    Doorstep delivery to most of the US

  • Natural

    We only use the finest natural ingredients.

  • Recyclable

    All packaging is recyclable and eco conscious.